Frequently Asked Questions

1. What products do you sell?

VEVOR.vip specializes in electric power tools, hand tools, industrial equipment, and home appliances. We offer high-quality, durable products for both professionals and DIY users.

2. Where are you located?

Our main office is located at:

30 North Gould Street, Sheridan, Wyoming 82801, United States.

3. How can I contact customer support?

You can reach our  customer support team via:

4. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure online payment methods.

5. How long does shipping take?

Most orders are processed within 1–2 business days. Delivery times vary depending on your location, but typically range between 3–10 business days within the United States.

6. Do you ship internationally?

At the moment, we primarily serve customers within the United States. For special international shipping requests, please contact our support team.

7. How can I track my order?

Once your order ships, you will receive an email with a tracking number and link to track your shipment in real time.

8. What is your return policy?

We offer a hassle-free 30-day return policy on most items. If you’re not completely satisfied with your purchase, please contact us at support@vevor.vip to initiate a return.

9. What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or a full refund as quickly as possible.

10. Do your products come with a warranty?

Yes, many of our products come with a manufacturer’s warranty. Specific warranty details can be found on the product pages or by contacting our support team.

11. Can I cancel or modify my order after placing it?

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

12. How can I stay updated on new arrivals and promotions?

Sign up for our newsletter at the bottom of our homepage to receive the latest updates, exclusive offers, and new product announcements!